Multi-Year Accessibility Plan
Statement of Commitment
Hornblower Niagara Cruises (HNC) is committed to providing employees and guests with a safe, secure and respectful environment to work and visit. We believe in integration and equal opportunity. We dedicate ourselves to creating amazing experiences for all our guests and strive to meet the needs of those with disabilities. We will do this by preventing and removing barriers to meet requirements under the Accessibility for Ontarians with Disabilities Act.
HNC will provide Accessibility Standards for Customer Service training to all employees. New employees will be trained during New Hire Orientation upon commencement of employment.
HNC will maintain a record of the training that includes the date of completion and the names of employees involved.
Accessible Emergency Information
HNC is committed to providing our customers with publicly available emergency information. Accessible formats and communication supports for persons with disabilities will be provided upon request in a timely manner that takes into account the person’s accessibility needs.
We will provide employees who have disabilities with individualized emergency response information when necessary.
Information and Communications
HNC is committed to making our information and communications accessible to persons with disabilities.
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, HNC will notify our customers promptly by posting a notice that includes the reason for the disruption and its anticipated length of time.
HNC has taken the necessary steps to make our website conform to Web Content Accessibility Guidelines (WCAG) 2.0, Level A. By January 1, 2021, all HNC websites will conform to WCAG 2.0, Level AA.
HNC has established a Quality Management Program in which customer feedback allows for multiple types of communication such as Comment Cards, Social Media, Tour Operator Feedback, and Web Surveys. The data gathered from these sources enable us to determine accessibility gaps and take prompt action to resolve issues. We will ensure our program is accessible to people with disabilities by providing, or arranging for the provision, of accessible formats and communication supports upon request.
HNC will take the necessary steps to ensure employees consider the needs of people with disabilities when designing, procuring, or acquiring self-service kiosks.
HNC welcomes people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
HNC welcomes all customers with disabilities who are accompanied by a support person. Support persons are offered a complimentary HNC ticket.
HNC is committed to fair and accessible employment practices that attract and retain employees with disabilities. We will notify applicants throughout all stages of the employment cycle about the availability of accommodations.
HNC will consult with the applicant and arrange for a suitable accommodation that takes into account the applicant’s accessibility needs.
Upon commencement of employment, HNC will notify successful applicants of our policies for accommodating employees with disabilities.
Design of Public Spaces
HNC is committed to incorporating barrier-free principles in the construction and reconstruction of our facilities. We have taken measures to ensure our premise is accessible for those guests and employees with disabilities.
Design of Website
Niagara Cruises is currently in the process of implementing several initiatives, including, but not limited, to the following:
- Conforming www.niagaracruises.com to the Web Content Accessibility Guidelines (“WCAG”) 2.0/2.1 AA, published by the World Wide Web Consortium;
- Providing a link to Niagara Cruises’ Accessibility Policy from the www.niagaracruises.com homepage, soliciting and providing a method to submit feedback, and providing a method to contact Niagara Cruises;
- Modifying policies to prioritize accessibility bug fixes to ensure they are remedied with the same level of priority as any other equivalent loss of function for individuals without disabilities;
- Retaining a website accessibility consultant to conduct an annual website accessibility evaluation and audit of www.niagaracruises.com;
- Providing annual training to Niagara Cruises’ website content and technical support personnel to ensure Niagara Cruises’ website conforms to WCAG 2.0/2.1 AA.
For Further Information
For more information about HNC’s commitment to accessibility, contact us:
HNC will review and update this plan every five years.
Alternative accessible formats of this document can be made available upon request.