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Frequently Asked Questions

Everything You Need To Know

Know Before You Go!

Questions & Answers About Hornblower Niagara Cruises

Being Niagara’s biggest attraction we understand you might have questions about visiting for the first time, but we have all the answers you need for planning the ultimate Niagara Falls getaway. Learn more about Hornblower Niagara Cruises.

DIRECTIONS

 

How far is the closest Canadian highway to Hornblower Niagara Cruises?

The closest Canadian highways to get to Hornblower Niagara Cruises is the Queen Elizabeth Way (QEW) and the 420. See our Directions Page for directions.

 

Where is the closest parking to the attraction?

There are multiple parking locations that are a short walk to Hornblower Niagara Cruises.

 

How much is the WeGo Bus?

The Niagara Falls Bus company offers a daily transportation around Niagara Falls, Ontario. A 24-hour pass is $7.50 Adult (13 yrs +) and $4.50 Child( 6-12 yrs).

 

Where is the closest bus terminal?

The closest bus terminal is the GO Transit Bus Terminal located at 4269 Bridge Street, Niagara Falls, Ontario approximately 7 minutes from Hornblower Niagara Cruises.

 

Where is the closest train station?

The closest train station is located at 4267 Bridge Street.

 

Do I need a passport to enter Canada?

Yes, a passport is required by law when travelling to Canada.

 

What is the closest Canadian-U.S. border crossing?

There are four major international border crossings that are a close distance to Hornblower Niagara Cruises. The Rainbow Bridge is located at 2-minutes from Hornblower Niagara Cruises. The Whirlpool Bridge is a Nexus only bridge and is located 5-minutes from the attraction.

The Peace Bridge is located 25-minutes from the attraction in Fort Erie, Ontario.

 

What is the closest international airport to the attraction?

Niagara Falls International Airport, Niagara Falls, New York, U.S.A - 30-minutes

Niagara - Buffalo International Airport, Buffalo, NY, U.S.A - 45-minutes

John C. Munro International Airport, Hamilton, Ontario, Canada - 40-minutes

Lester B. Pearson Toronto International Airport, Toronto, Ontario,Canada - 1.5 hours


 

ADMISSION

 

What is the price for an adult ticket and child daytime boat ticket?

Adult: $25.95 CAN + taxes

Child (5-12 yrs): $15.95 CAN + taxes

Child (under 4 yrs) : Free

 

What is the price for an adult and children nighttime boat cruise ticket?

Adult: $39.95 CAN + taxes

Child (5-12yrs): $35.95 + taxes

Child (under 4 yrs): Free

 

What currency do you accept?

We accept Canadian and US currency.

 

What methods of payment do you accept?

Visa

Mastercard

American Express

China Union Pay

Interac

Debit Cards

Cash

 

What does ‘off peak hours’ mean?

‘Off peak hours’ refers to non-busy travel times to visit our attraction

 

Where can I purchase my boat tickets?

Daytime boat tickets and nighttime boat cruise tickets can be purchased online at niagaracruises.com or at our Hornblower Ticket Plaza.

 

Do you offer discounts for students and seniors?

We do not offer discounts for students and seniors.

 

Do tour groups receive a discount?

For information on tour groups, visit our Groups Page.

 

How many people do I need to be considered a group?

20+ people are considered a group.

 

What is your ticket cancellation policy?

All boat tour tickets are final and tickets are non-refundable.

 

If I lose my ticket, can it be replaced?

Yes, a ticket can be replaced with the original confirmation number at the Hornblower Ticket Plaza or by Groups Sales Department.

 

I’ve purchased my ticket online, but I did not receive anything?

If you purchased your ticket online and did not receive anything in the last 24-hours, contact our Customer Service department at info@niagaracruises.com for further assistance.

 

What time should I arrive for the Falls Fireworks and Falls Illumination Cruise?

We recommend arriving 30-minutes prior to the boat departure.

 

Am I required to print my ticket before I arrive at the attraction?

A confirmation email will be sent to your email which will contain a barcode. Your ticket can be scanned from your Smartphone. Tickets can also be printed in advance.


 

THE BOAT TOUR

 

When does the first daytime boat tour depart?

Please see our Schedule Page for more information.

 

When is the last daytime boat departure time?

Please see our Schedule Page for more information.

 

Do you offer a bike rack?

A bike rack is available on site and is located in front of our Group Check-In booth.

 

Are there washrooms on the boat?

Yes, there are 2 wheelchair accessible washrooms aboard the boat.

 

Are animals permitted onboard the daytime boat tour or nighttime cruise?

Service animals are permitted. All other pets are not permitted.

 

Do the nighttime cruises permit young children aboard?

Our Falls Fireworks Cruises and Falls Illumination Cruises are family-friendly. As are all of our Voyage to the Falls Boat Tours!


 

ATTRACTION GROUNDS

 

How do I get to the attraction?

Our attraction is located at 5920 Niagara Parkway, a short 2-minute walk from the foot of Clifton Hill.

 

Do you offer onsite parking at Hornblower Niagara Cruises?

We do not offer onsite parking at Hornblower Niagara Cruises.

 

Do you offer a bike rack?

Our bike rack is located in front of the Group Check-In Booth at the foot of Clifton Hill.

 

Is there an area to park my stroller?

Yes, before you board we offer a designated area for strollers. We encourage you not to leave personal belongings with the stroller during your boat tour.

 

Do you offer storage for personal belongings?

No, we do not offer storage for personal belongings. We encourage personal items to be held onto during your visit.  

 

Do you have a Lost and Found location?

Yes, our Lost and Found location is located at Safety Security office located at the Hornblower Landing. For assistance on a lost or stolen item, contact our Customer Service Department  info@niagaracruises.com for further assistance.

 

Is there an ATM near the attraction?

Yes, an ATM is located at the Hornblower Ticket Plaza when you arrive.

 

Where are your washrooms onsite?

There are washrooms located nearby at the Niagara Parks Welcome Centre located 2-minute walk from the Hornblower Ticket Plaza. There are also wheelchair accessible washrooms located at the Hornblower Landing, minutes from boarding the boat. Washrooms are also located on the boat.

 

Are animals permitted at the attraction?

Service animals are permitted onboard at the attraction, all other animals are not permitted.

 

When does Hornblower Niagara Cruises operate?

Hornblower Niagara Cruises operates from  April 1st - November 30th.

 

What are Hornblower Niagara Cruises hours of operation?

Please see our Schedule Page more information.


 

COMFORTS AND CONVENIENCES

 

Can I purchase food and beverage on the boat and on land?

Warm and cold beverages can be purchased onboard the daytime Voyage To The Falls Boat Tour. Freshly prepared menu options are available for purchase at the Hornblower Fallsview Patio. For more information, visit our Food & Beverage page.

 

Are outside food and beverages permitted on the boat?

Outside food and beverages are not permitted onboard the boat tours or nighttime cruises.

 

Is Hornblower Niagara Cruises wheelchair accessible?

Yes, are our attraction is wheelchair accessible.

 

Is there a location to purchase waterproof items before boarding the boat?

Yes, the Mist Gear Retail offers a selection of waterproof items such as smartphone cover cases, water shoes and bags. For more information visit our Mist Gear Retail Page.


 

STAYING IN NIAGARA FALLS, ONTARIO

 

What types of accommodations are close to Hornblower Niagara Cruises?

There are many hotels, inns, bed and breakfasts and hostels that are located close by to Hornblower Niagara Cruises. There are many hotels located in the Fallsview, Clifton Hill and Lundy’s Lane Districts. Learn more on our Staying in Niagara Falls Page.

 

What types of restaurants are located close by?

There are many dining options located close to our attraction. Fine dining, casual dining,  family-friendly restaurants and fast-food options are located nearby. There are also many types of restaurants including Italian, Chinese, Indian, Korean and much more.

 

When is the best time to visit Niagara Falls, Canada?

The best time to visit Niagara Falls, Canada is from April 1st to November when the major attractions are open.

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