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FAQ

Everything you need to know!

Know Before You Go

Questions and answers about Hornblower Niagara Cruises.

Most Asked Questions

What is your refund policy?

All ticket sales are final, nonrefundable and nontransferable.

This applies to all purchases including online through our website, by phone, when purchased in person at our ticket plaza or when purchased through an authorized seller of tickets. Not responsible for lost tickets or tickets obtained from unauthorized sources which may not be valid. We do not issue rain checks – we sail rain or shine! Only cancelled tours are subject to refund (in CAD funds), less any service charge, with no further amount than the face value of the ticket available for compensation.

Where is the closest parking to the attraction?

There are multiple parking locations that are a short walk to Hornblower NIagara Cruises. For parking information, visit our Parking page for more information.

Directions

How far is the closest Canadian highway to Hornblower Niagara Cruises?

The closest Canadian highways to get to Hornblower Niagara Cruises is the Queen Elizabeth Way (QEW) and the 420.

How much is the WeGo Bus?

The Niagara Falls Bus company offers a daily transportation around Niagara Falls, Ontario. A 24-hour pass is $7.50 Adult (13 yrs +) and $4.50 Child( 6-12 yrs).

Where is the closest bus terminal?

The closest bus terminal is the GO Transit Bus Terminal located at 4269 Bridge Street, Niagara Falls, Ontario approximately 7 minutes from Hornblower Niagara Cruises.

Where is the closest train station?

The closest train station is located at 4267 Bridge Street.

Do I need a passport to enter Canada?

Yes, a passport is required by law when travelling to Canada.

What is the closest Canadian-U.S. border crossing?

There are four major international border crossings that are a close distance to Hornblower Niagara Cruises. The Rainbow Bridge is located at 2-minutes from Hornblower Niagara Cruises. The Whirlpool Bridge is a Nexus only bridge and is located 5-minutes from the attraction.
The Peace Bridge is located 25-minutes from the attraction in Fort Erie, Ontario.

What is the closest international airport to the attraction?

Niagara Falls International Airport, Niagara Falls, New York, U.S.A – 30-minutes
Niagara – Buffalo International Airport, Buffalo, NY, U.S.A – 45-minutes
John C. Munro International Airport, Hamilton, Ontario, Canada – 40-minutes
Lester B. Pearson Toronto International Airport, Toronto, Ontario,Canada – 1.5 hours

Admission

What is the price for an adult ticket and child daytime boat ticket?

Adult: $25.95 CAD Child (5-12 yrs): $15.95 CAD Child (under 4 yrs) : Free

What is the price for an adult and children nighttime boat cruise ticket?

Adult:$39.95 CAD Child (5-12yrs): $35.95 CAD Child (under 4 yrs): Free

What currency do you accept?

We accept Canadian and US currency.

What methods of payment do you accept?

Visa
Mastercard
American Express
China Union Pay
Interac
Debit
CAN and US Cash

What does ‘off peak hours’ mean?

‘Off peak hours’ refers to non-busy travel times to visit our attraction

Where can I purchase my boat tickets?

Daytime boat tickets and nighttime boat cruise tickets can be purchased at our Ticket Plaza or online at niagaracruises.com.

Do you offer discounts for students and seniors?

We do not offer discounts for students and seniors.

Do tour groups receive a discount?

For information on tour groups, visit our Groups page.

How many people do I need to be considered a group?

20+ people are considered a group.

What is your ticket cancellation policy?

All boat tour tickets are final and tickets are non-refundable.

If I lose my ticket, can it be replaced?

If you’ve lost your ticket(s) and have your original confirmation number, please contact our Customer Service department at [email protected] at least 24 hours in advance of your trip. Once proof of purchase is verified, the same ticket sequence will be emailed to you. Please note, that tickets can only be scanned once to gain entry to the boat.

I’ve purchased my ticket online, but I did not receive anything?

If you purchased your ticket online and did not receive anything in the last 24-hours, contact our Customer Service department at [email protected]

Who is required to have a ticket to get on the boat?

All passengers, including children under the age of 5, are required to have a ticket to gain entry to the boat. Anyone without a ticket will be refused entry. Tickets may be purchased in advance at the Hornblower Ticket Plaza or online at niagaracruises.com.

What time should I arrive for the Falls Fireworks and Falls Illumination Cruise?

We recommend arriving 30-minutes prior to the boat departure.

Am I required to print my ticket before I arrive at the attraction?

A confirmation email will be sent to your email which will contain a barcode. Your ticket can be scanned from your Smartphone as long as a barcode is present and you’re online. Tickets can also be printed at home in advance.

The Boat Tour

When does the first daytime boat tour depart?

The first daytime boat tour is 8:30 am in season. Please see our Schedule page for specific dates sailing times.

Do you offer a bike rack?

A bike rack is available on site and is located in front of our Group Check-In booth.

Are there washrooms on the boat?

Yes, there are 2 wheelchair accessible washrooms aboard the boat.

Are animals permitted onboard the daytime boat tour or nighttime cruise?

Service animals are permitted. All other pets are not permitted.

Do the nighttime cruise permit young children aboard?

Our Falls Fireworks Cruise and Falls Illumination Cruise are family-friendly cruises. Families with young children can certainly bring their children aboard.

Attraction Grounds

How do I get to the attraction?

Our attraction is located at 5920 Niagara Parkway, a short 2-minute walk from the foot of Clifton Hill. See our Directions page for directions.

Do you offer onsite parking at Hornblower Niagara Cruises?

We do not offer onsite parking at Hornblower Niagara Cruises. Please see our Parking page for parking options.

Is there an area to park my stroller?

Yes, before you board we offer a designated area for stroller parking.

Do you offer storage for personal belongings?

No, we do not offer storage for personal belongings. We encourage personal items to be held onto during your visit.

Do you have a Lost and Found location?

Yes, our Lost and Found location is located at Safety Security office at Hornblower Landing. For further assistance contact our Customer Service department.

Customer Service 1-855-264-2427 or [email protected]

Is there an ATM near the attraction?

Yes, an ATM is located at our Hornblower Ticket Plaza when you arrive.

Where are your washrooms onsite?

There are washrooms located nearby at the Niagara Parks Welcome Centre located 2-minute walk from Hornblower Ticket Plaza. There are also wheelchair accessible washrooms located at Hornblower Landing, minutes from boarding the boat. Washrooms are also located on the boat.

Are animals permitted at the attraction?

Service animals are permitted at the attraction, all other animals are not permitted.

When does Hornblower Niagara Cruises operate?

Hornblower Niagara Cruises operates from April 1st – November 30th.

What are Hornblower Niagara Cruises hours of operation?

Our hours of operation vary depending on the day of your visit. Please see our Schedule Page more information.

Comforts and Conveniences

Can I purchase food and beverage on the boat and on land?

Warm and cold beverages can be purchased onboard our boats. Freshly prepared menu options are available for purchase at the Hornblower Fallsview Patio. Visit our Food & Beverage page.

Are outside food and beverages permitted on the boat?

Outside food and beverages are not permitted onboard the boat tours or nighttime cruises.

Is Hornblower Niagara Cruises wheelchair accessible?

Yes, are our attraction is wheelchair accessible. Please visit our Accessibility page for more information.

Is there a location to purchase waterproof items before boarding the boat?

Yes, the Mist Gear Retail offers a selection of waterproof items such as smartphone cover cases, water shoes and bags.

Staying In Niagara Falls, Ontario

What types of accommodations are close to Hornblower Niagara Cruises?

There are many hotels, inns, bed and breakfasts and hostels that are located close by to Hornblower Niagara Cruises. Our Staying in Niagara page shows many popular hotel areas such as the Fallsview District, Clifton Hill District and Lundy’s Lane District.

What types of restaurants are located close by?

There are many dining options located close to our attraction. Fine dining, casual dining, family-friendly restaurants and fast-food options are located nearby. There are also many types of restaurants including Italian, Chinese, Indian, Korean and many more.

When is the best time to visit Niagara Falls, Canada?

The best time to visit Niagara Falls, Canada is between April and November when many of the major attractions are open and the weather is best.

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