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Hornblower Respect Our Planet

Building A Greener and Cleaner Future in Niagara Falls

RESPECT OUR PLANET

A HORNBLOWER ORGANIZATION 

CORPORATE MISSION STATEMENT

At Hornblower Niagara Cruises we are committed to respecting our crew, guests, and the natural environment. Through our integrated health & safety, quality and environmental management system,
we strive to serve you better and leave the planet a better place than when we began.

ENVIRONMENT


We RESPECT OUR PLANET and will protect and conserve the natural resources and ecosystems on which our business depends. We are committed to preventing pollution, reducing waste, conserving water and energy, and educating our guests and employees on environmental stewardship. We will seek opportunities to innovate and partner with stakeholders that support our commitment to the environment, as well as vendors with green procurement standards and packaging.

HEALTH AND SAFETY

We RESPECT our guests and crew because their health and safety is our first priority. We expect every member of our crew to perform their tasks with a "safety first" attitude. We will provide safe and clean facilities and services for the enjoyment of our guests and a healthy, safe work environment for all crew. We will provide crew training and resources to ensure that safety is never compromised in our work activities.

QUALITY

We RESPECT our customers and want them to be 100% satisfied 100% of the time. Since our business success relies upon customer satisfaction, we dedicate ourselves to creating amazing experiences for our guests in all business practices. We will ask for guest and crew feedback and shall take prompt action to resolve issues.

CONTINUAL IMPROVEMENT

We will truly RESPECT OUR PLANET by incorporating best management practices into our operations
and seek to continuously improve our management approach. We will continually improve our Respect Management System to enhance environmental, quality, and health and safety performance.

In doing so, we will also RESPECT our business and the livelihoods of our crew and stakeholders
by ensuring the continued economic success of our company.

We RESPECT all applicable laws, regulations and industry standards under which we operate and,
as an ethical company, we are committed to full compliance with these requirements. We will verify our compliance and performance through third-party audits and will promptly correct shortcomings.

 

Terry McRae, President and Mory Di Maurizio, General Manager

Hornblower Niagara Cruises

September 20, 2017

Keeping It Green

For thirty years, Hornblower Cruises & Event has made an environmental protection and preservation a priority. Focusing on environmental management and educational programs, Respect Our Planet was created in San Francisco, California and continues to expand its message through Hornblower’s newest attraction located in Niagara Falls, Canada. We are committed to building a cleaner and healthier environment by respecting the land and waters surrounding the world-class destination. We take pride in committing to its eco-friendly practices, including: preventing pollution, reducing water, conserving energy, and applying alternative energy technologies.

What We Are Doing

At Hornblower Niagara Cruises, being green is what we know. From the building and engineering of our boats, to 100% compostable corn-based materials used for food packaging, to the number of recycling procedures found on and off-board the vessels, we take great pride in knowing that we are building a healthier and cleaner tomorrow.  Hornblower Niagara Cruises’ has an integrated environment, health & safety, and quality management system that is the basis of our operations and management philosophy. We call this our Respect Management System, simply known as RMS. Our RMS is in compliance with three prestigious and internationally recognized ISO standards including: Environmental Management System Standard, Occupational Health and Safety Management System and Quality Management System Standard.

Learn more about the actions we are taking in building a green experience for our visitors.  

Our Vessels

Experience the fresh air and the spectacular view of Niagara Falls on our 700-passenger state-of-the-art built catamarans.  All of Hornblower’s fleets and vessels are built and designed to operate in the greenest of standards by replacing old engines with new ultra-efficient engines that comply with ETA Tier 2 Clean Standard as well as using biodiesel and carbon offset program for select boat cruises.

On and Off Board Energy Consumption

Hornblower believes in minimizing electricity in facility and in vessel operations by using:

  • T-8 Florescent lighting retrofits
  • Use Xlerator hand dryers, which use 80% less energy
  • Purchase Energy Star rated electronics, appliances and office equipment, lighting, food service equipment
  • Photocopiers and printers have duplex and sleep capabilities
  • Utilize water conserving fixtures and appliances
  • Use of low VOC or Zero VOC paints and adhesive
  • Exclusive use of environmentally friendly cleaning products

All Hands On Deck

Hornblower is committed to preserving the historical and geological land in Niagara Falls by creating a cleaner and healthier environment for the Region. Our ‘All Hands On Deck’ Volunteer Program was designed to educate employees on the eco-friendly practices and up keep methods that are part of our environmental standards. The volunteer program provides environmental practices on board, but also within the community by committing time to properly show employees how to recycle and reduce waste and contribute to environmental concerns in Niagara.   

ISO Certification

Hornblower Niagara Cruises operates through our Respect our Planet program that is the basis of our operations and management philosophy. Our integrated management system is in compliance with three internationally-recognized ISO standards: ISO 9001, ISO 14001, and OHSAS 18001. Through our Respect Management System, we are able to serve our guests better, keep our crew and guests safe, and leave the planet a better place than when it began.

The scope of our Respect Management System includes all Hornblower Niagara Cruises operations and associated services conducted from the Hornblower Plaza, Landing, Vessels, Administration Offices, and Warehouse. It shall consider all activities and services that can present environmental aspects, health and safety risks, and quality concerns; compliance obligations that might appear from the needs and expectations of interested parties; and the external and internal issues, including environmental conditions, that might affect our operations.

 

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