RESPECT OUR PLANET - A HORNBLOWER ORGANIZATION
CORPORATE MISSION STATEMENT
At Hornblower Niagara Cruises we are committed to respecting our customers, our crew and the natural environment. Through our integrated health & safety, quality and environmental management system, we strive to serve you better and leave the planet a better place than when we began.
We RESPECT OUR PLANET and will protect and conserve the natural resources and ecosystems on which our business depends. We are committed to preventing pollution, reducing waste, conserving water and energy, and educating our guests and employees on environmental stewardship. We will seek opportunities to innovate and partner with stakeholders that support our commitment to the environment, as well as vendors with green procurement and packaging.
HEALTH AND SAFETY
We RESPECT our customers and crew because their health and safety is our first priority. We expect every member of our crew to perform their tasks with a "safety first" attitude. We will provide safe, healthful facilities and services for the enjoyment of our customers and a healthy, safe work environment for all crew. We will provide crew training and resources to ensure that safety is never compromised in our work activities.
We RESPECT our customers because we want them to be 100% satisfied 100% of the time. Since our business success relies upon customer satisfaction, we dedicate ourselves to creating amazing experiences for our customers in all business practices. We will ask for customer and crew feedback, as a result we shall take prompt action to resolve issues.
We will truly RESPECT OUR PLANET by incorporating best management practices into our operations and seeking to continuously improve our management approach. In doing so, we will also RESPECT our business and the livelihoods of our crew by ensuring the continued economic success of our company.
We RESPECT all applicable laws, regulations and industry standards under which we operate and, as an ethical company, we are committed to full compliance with these requirements. We will verify our compliance and performance through third-party audits and will promptly correct shortcomings.
Terry McRae, President
Hornblower Niagara Cruises
May 15, 2014