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FREQUENTLY ASKED

QUESTIONS

Know Before You Go

Questions and answers about Hornblower Niagara Cruises.

Tours & Cruises

What types of tours & cruises are offered?

Hornblower Niagara Cruises offers three unique memorable experiences to choose from;

Voyage To The Falls Boat Tour

Hop aboard to make your way to an experience no one ever forgets. Get up close and personal with the American Falls, Canadian Horseshoe Falls, and breathtaking Great Gorge – and the thundering roar, awesome power and amazing mist that come along with these natural wonders.

Or ride after sunset for a light-mist experience (that’s still heavy on the magic) with the illumination of the Falls. Plus buy your ticket online to include access on the brand new Hornblower Niagara Funicular with breathtaking views like no other.

Adult Tickets – $28.95 CAD +HST

Falls Fireworks Cruise

For a later-at-night moment you’ll only find here, there’s nothing quite like a cruise and the sight of exploding fireworks over Niagara Falls to make your visit memorable.

Our 40-minute Falls Fireworks Cruise feature starry skies, panoramic skyline views, stunning illuminations and, of course, fireworks that light up the sky—and your family’s faces. Plus buy your ticket online to include access on the brand new Hornblower Niagara Funicular with breathtaking views like no other.

Adult Tickets – $42.95 CAD +HST

When does Hornblower Niagara Cruises sail?

Hornblower Niagara Cruises operates 7 days a week seasonally from Early Spring to Early Winter. See our Schedule Page for more details.

Can I reserve a specific time for a Voyage to the Falls boat tour?

Tickets are General Admission and can be used at any time during our daytime operating hours on the day of your visit.

No time specific reservations required for Voyage to the Falls boat tours.

Please find our full schedule here!

What is the difference between the Full Mist and Light Mist experience?

Before sunset our Full Mist boat tours sail into the heart of the Canadian Horseshoe Falls.
While our Light Mist experiences sail after sunset and right up to the brink of the Horseshoe Falls.

What if there is bad weather?

We sail rain or shine!

If severe weather persists, tours may be cancelled or postponed until the weather clears.

Do I have to pay for a poncho?

Our recyclable ponchos are complimentary and handed out just before boarding.

What time should I arrive for the Falls Fireworks Cruise?

We recommend arriving 30-minutes prior to the boat departure at 9:30 pm.

What happens if the Fireworks Display does not occur?

Our Falls Fireworks Cruises sail rain or shine!

All sales are final; no refunds or exchanges. If the fireworks show is cancelled for any reason, the cruise will still happen and no refunds will be granted. Fireworks displays continue rain or shine but may be affected by prevailing winds. Wind speed and direction are tested throughout the day, and any schedule changes are announced as soon as possible.

Hornblower Niagara Cruises is not associated with the fireworks show and cannot guarantee the show does not occur, nor the timing/length of the show and cannot be held liable in the event the show is cancelled.

For more details on the fireworks display please visit Niagara Parks.

How long should I expect to be onsite?

We recommend budgeting an hour for your entire visit, this is fully dependent on traffic volume and varies person to person. Actual time may vary depending on business volumes, peak hours, etc.

Did you know? Our Riverside Patio is full of food, drinks, and fun! Stop by for a pre-sail snack or a post-sail toast and enjoy some live music, signature menu items, fun drinks for the kids, local Niagara wines and frosty cold beer.

Ticketing

What are your ticket prices?

2019 Voyage to the Falls Boat Tour Pricing
Ticket TypeAgePrice
Adult with Funicular13+$28.95 CAD
Child with Funicular5 - 12$18.95 CAD
Infant with Funicular4 and underFree
(Ticket Required)
 
Falls Fireworks Cruise
2019 Prices
Ticket TypeAgePrice
Adult with Funicular13+$42.95 CAD
Child with Funicular5 - 12$27.95 CAD
Infant with Funicular4 and under$27.95 CAD

*HST is not included in prices

Where can I purchase tickets?

To skip the ticket booth line, all boat tour and cruise tickets can be purchased online by clicking here.

Tickets can also be purchased during your visit at the Ticket Plaza.

What is your refund or return policy?

All boat tour tickets are final and tickets are non-refundable. Read our full Terms & Conditions here.

What are the benefits of buying tickets online?

To skip the ticket booth line, especially during peak season or peak hours, we recommend purchasing tickets online in advance.

Plus buying your tickets online gives you access to ride on the brand new Hornblower Niagara Funicular (includes the $3 funicular fee) with breath-taking views of the Great Gorge and Falls.

Can I pay in US currency?

Yes! We accept US Visa, MasterCard and American Express credit cards online and in person. US cash is also accepted at our Ticket Plaza.

What methods of payment do you accept?

Visa
MasterCard
American Express
China Union Pay
Interac
Debit
CAN and US Cash

Please note that our website does not currently take Visa Debit, MasterCard Debit, or prepaid cards as a method of payment.

Do you offer any discounts for students, or seniors?

We do not offer discounts for students and seniors.

For groups of 20+ see our Groups page for rates.

How many people do I need to get a group rate?

Groups of 20 or more people are eligible for our group rate. 

For more information on booking at the group rate see our Group Rates page.

Do you sell gift cards?

Currently we do not sell gift cards.

I've purchased a ticket online but did not receive my e-Ticket, what now?

Alternatively, you can bring your booking id number to the Hornblower Niagara Funicular and we will be able to bring up your reservation.

I lost my ticket, can it be replaced?

Yes, an e-ticket can be replaced with the original booking id number at the Hornblower Ticket Plaza or by contacting our Customer Service department.

Hornblower Niagara Cruises Wave Graphic Niagara Falls Canada

Attraction Grounds

What are Hornblower Niagara Cruise's hours of operation?

Our hours of operation vary depending on the day of your visit. Please see our Schedule Page for more information.

What happens if the Funicular isn't running?

Use of the Hornblower Niagara Funicular is subject to normal hours of operations, availability and weather conditions. At its sole discretion, Hornblower Niagara Cruises reserves the right to provide alternative means of transportation to the Riverside Patio and boarding area. In the event that the Hornblower Niagara Funicular is not available for use, no refunds shall be issued.

Are your boats wheelchair accessible?

Yes, our attraction and all boats are wheelchair accessible.

We also have wheelchairs available free of cost. You will need to leave a piece of ID with Guest Services. Please note these wheelchairs are subject to availability.

Please visit our Accessibility page for more information.

Do you have washrooms onsite?

Yes, there are 2 wheelchair accessible washrooms aboard each of our two catamarans.

Our Riverside Patio also has more wheelchair accessible washrooms on land.

Is smoking or vaping allowed?

Smoking or vaping of any kind; tobacco, cannabis, or e-juice, is strictly prohibited on our boats or anywhere on our property.

Is there an area to park my stroller?

Yes, directly before boarding we offer a designated area for stroller parking.

What carry-on and baggage are permitted on the attraction grounds and on the boats?

Large items or suitcases are not permitted on our property.

Acceptable luggage/carry-on items include a purse, camera bag, small carry-on or backpack (with no wheels) or small to midsize infant stroller.

The maximum dimensions for a carry-on bag/backpack is 9 inches x 14 inches x 22 inches (22 cm x 35 cm x 56 cm) – no wheels or retracting handles permitted.

Restricted and dangerous articles may not be brought anywhere on property.

Is there a place to store my personal items?

No, we do not offer storage for personal belongings. All belongings must remain with your person during your visit.

All passengers and carry-on items are subject to search. Restricted and dangerous articles may not be brought on board.

Do you have a Lost and Found?

Yes, our Lost and Found is located at our Administration Building where the public washrooms are located. For further assistance contact our Customer Service department.

Can I bring my pet?

Only certified service animals are permitted on our property and boats.

All service animals must be wearing proper service attire and be able to provide documentation.

Can I bring in outside food and beverage?

We offer a selection of warm and cold drinks, and our casual menu is filled with delicious foods for you to enjoy on our Riverside Patio along side the spectacular views.

Outside food and beverage is not permitted at our attraction.

Can I take photos?

Absolutely! We love seeing the amazing photos and videos our guests take. Be sure to use #InTheMist on social media to share your experience with us!

Please note that we only allow hand held cameras onsite and do not permit any additional equipment with general admission. For commercial film/photography shoot inquiries, please see our Press & Media page.

Directions & Parking

How do I get to Hornblower Niagara Cruises?

Our address is 5920 Niagara Parkway, a short walk from the foot of Clifton Hill. For more information please visit our Directions Page.

How do I get to the Hornblower Niagara Funicular?

Located at the intersection of Niagara Parkway and Clifton Hill.

For more information please visit our Directions Page.

Where should I park?

Hornblower Niagara Cruises does not have any parking, however, there are a number of parking lot options provided by Niagara Parks and surrounding businesses.

See our Directions & Parking page for more details on parking.

What is the closest Canadian Highway to Hornblower Niagara Cruises?

The closest Canadian highways to Hornblower Niagara Cruises are the Queen Elizabeth Way (QEW) and HWY 420.

Find more directions on our Directions & Parking page.

Where is the closest bus terminal?

The closest bus terminal is the GO Transit Bus Terminal located at 4269 Bridge Street, Niagara Falls, Ontario.

For more details visit the GO Transit website.

Where is the closest train station?

The closest train station is VIA Rail located at 4267 Bridge Street, Niagara Falls, Ontario.

Visit the Via Rail website for more details

Do I need a passport to enter Canada?

For all inquiries regarding passport information or travel documents that are required to enter Canada, please visit the Canadian Border Services Agency website.

What is the closest Canadian-US. Border crossing?

The closest border crossing to our attraction is The Rainbow Bridge, a 2-minute drive from Hornblower Niagara Cruises.

The Whirlpool Bridge is a Nexus only bridge and is located 5-minutes from the attraction.

What is the closest international airport?

The closest airport to our attraction is the Niagara Falls International Airport in Niagara Falls, New York, U.S.A at approximately a 30-minute drive.

The Buffalo International Airport in Buffalo, NY, U.S.A is approximately a 45-minute drive.

There is also the John C. Munro International Airport in Hamilton, Ontario, Canada (40-minute drive) and Lester B. Pearson Toronto International Airport in Toronto, Ontario, Canada (1.5 hours).

Hornblower Niagara Cruises Wave Graphic Niagara Falls Canada

Plan Your Visit

When is the best time to visit Niagara Falls, Canada?

The best time to visit Niagara Falls, Canada is between April and November when many of the major attractions are open and the weather is best.

When are your peak times?

On weekends, holidays, and throughout the summer season, our peak hours are between 11:00 am – 4:00 pm.

In July and August we suggest coming before 11:00 am or after 4:00 pm for the best visitor experience.

Is Hornblower Niagara Cruises wheelchair accessible?

Yes, our attraction and all boats are wheelchair accessible.

We also have wheelchairs available free of cost. You will need to leave a piece of ID with Guest Services. Please note these wheelchairs are subject to availability.

Please visit our Accessibility page for more information.

What should I wear?

Complimentary recyclable mist ponchos are provided for each guest.

Light jackets, sweaters, rain jackets, running shoes, and hats are great when travelling to Niagara in the Spring and Fall. 

During the summer months a comfortable pair of walking shoes is highly suggested. Shorts, t-shirts, hats, sun visors, sunglasses, and light jackets for the evening are also encouraged as temperatures are generally 5 – 10 degrees cooler by the water. Don’t forget the sunscreen!

Please also consider dressing according to the weather to ensure a comfortable experience. You can check the local weather here.

What types of accommodations are close to Hornblower Niagara Cruises?

There are many hotels, inns, bed and breakfasts and hostels that are located close by to Hornblower Niagara Cruises. Our Plan Your Visit page shows many popular hotel areas such as the Fallsview District, Clifton Hill District and Lundy’s Lane District.

Do you have food and drinks available?

Whether you’re looking for breakfast, lunch, dinner or a light snack, our Riverside Patio casual menu is filled with delicious food and spectacular views.

This is one of the region’s best kept secrets. So for Food, Drinks and Fun, spend some extra time at our Riverside Patio.

Is there a location to purchase waterproof items?

Yes, we offer a selection of waterproof items such as smartphone cover cases, water shoes and bags at our Riverside Patio.

More Questions About Niagara Falls, Canada?

If you have any questions regarding your travel plans to visit Niagara Falls, Canada please contact Niagara Falls Tourism and their staff will help address your needs.

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